Effective Date: 8/13/2025

At Mine First International, your satisfaction is our top priority. We take pride in the quality of our products and want you to be completely happy with your purchase. This Refund & Return Policy outlines our process for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is unused, in its original packaging, and in the same condition as received.
  • The return request is made within 14 days of delivery.
  • Proof of purchase (invoice or receipt) is provided.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Customised or personalised items.
  • Clearance or final sale products.
  • Items damaged due to misuse or neglect.

3. Damaged or Defective Products

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos or videos of the defect. We will arrange a replacement, repair, or refund at no additional cost.

4. Exchange Policy

We offer product exchanges if:

  • The replacement item is of equal or lesser value.
  • The exchange request is made within the eligible return period.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7-10 business days.
  • Shipping charges are non-refundable unless the return is due to our error.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrectly shipped by us.
  • For international returns, ensure items are sent via a trackable shipping service.

7. How to Initiate a Return

  1. Contact our support team at [Add Email Address] or call [Add Phone Number].
  2. Provide your order number, details of the product, and the reason for return.
  3. We’ll provide instructions and a return shipping address.

8. Contact Us

For questions regarding this policy or to start a return:

Mine First International
Email: asad@minefirstinternational.com
Phone: +92307 6102049
Address: Sialkot Rd, Ghuinke, 51040, Pakistan